CLAIMS: OVERCHARGE AND DUPLICATE PAYEMENT - ITEM 200

Claim Form – PDF format. This will need to be printed, completed and submitted with appropriate documentation. See Item III

SECTION I DEFINITIONS

(a) "Overcharge" as used in this item shall be deemed to mean charges for services in excess of those applicable under our pricing agreement.

(b) "Duplicate Payments" means two or more payments for transporting the same shipment.

(c) "Unidentified Payment" means a payment which a carrier has received for but which the carrier is unable to match with its open accounts receivable or otherwise identity as being due.

(d) "Claimant" means any shipper or receiver, or its agent, filing a request with a carrier for a refund of an overcharge or duplicate payment.

SECTION II - FILING AND PROCESSING CLAIMS

(a) A claim for overcharge, unidentified, over collection, or duplicate payment shall not be paid unless filed in writing with Carrier within 180 days of receipt of Carrier’s freight bill. For the purposes of applying this rule, receipt shall mean 10 days after the shipment has been tendered to Carrier by the shipper..

(b) A single claim may include more than one shipment provided the claim on each shipment involves the same tariff issues or authority or circumstances.

SECTION III - DOCUMENTATION OF CLAIMS

(a) Claims for overcharge or duplicate payment shall be accompanied by sufficient information to allow the carrier to conduct an investigation and pay or decline the claim within the time limits set forth in Section VII. Claims should include the name of the claimant, its file number, if any, and the amount of the refund sought to be recovered, if known.

(b) Claims shall be accompanied by the original freight bill. Additional information may include, but not limited to, the following:

(1) The rate, classification or commodity description or weight claimed to have been applicable;

Complete tariff authority for the rate, classification or commodity description;

(2) Freight bill payment information;

(3) Other documents or data, which is believed by the claim to substantiate the basis for its claim.

(c) Regardless of the provisions of paragraphs (a) and (b) above, the failure to provide sufficient information and documentation to allow carrier to conduct an investigation and pay or decline the claim within the allowable time limit shall not constitute grounds for the disallowance of a claim. Rather, this carrier shall comply with Section IV, paragraph (c) to obtain the additional information needed.

(e) This carrier shall accept copies instead of original documents required to be submitted in this section where this carrier is furnished with an agreement entered into by the claimant, which indemnifies the carrier from subsequent duplicate claims, which might be filed and substantiated with original documents.

SECTION IV - INVESTIGATION OF CLAIMS

(a) Upon receipt of claim an investigation and a file will be established.

(b) In the event the claim contains inadequate information, further documentation will be required from the claimant. This request will be made in writing and must be fulfilled within thirty (30) days.

SECTION V - ACKNOWLEDGEMENT OF CLAIMS

Upon receipt of a written claim, this carrier shall acknowledge its receipt in writing to the claimant within thirty (30) days after the date of receipt except where this carrier shall have paid or declined in writing within thirty (30) days.

SECTION VI - DISPOSITION OF CLAIMS

This carrier shall pay, decline to pay or settle each written claim within sixty (60) days after its acknowledgement of claim, except where the claimant and the carrier agree in writing to a specific extension of time based on extenuating circumstances. If this carrier declines to pay or makes a settlement in an amount different from that sought, the carrier shall notify the claimant, in writing, of its reason(s), citing all pertinent information developed in its investigation.